MANAGED WEB HOSTING SERVICES

Generally speaking most websites take approximately one hour to move. We need to be able to get the required login information to access your current hosting account so that we can back up your Joomla, Wordpress or other Linux based CMS website, download it and set it up in your new Flex Plan hosting account.

Besides your website, you might have email accounts, email list serves, SSL certificates, custom DNS or MX records. You do not have to use our email services if you are using a third party email provider. It is simple to point our email server to your offsite MX records.

As mentioned above, it takes approximately one hour to setup most Joomla or Wordpress websites on our servers. We then provide you a temporary link to view your website in your hosting account to make sure everything is working correctly. Once we have addressed your website, we than ask if there is anything else we need to move or configure. Once everyone is happy we got everything setup correctly, we or you can change your existing name servers to ours and your website should be live almost immediately. Granted, we have to tell you it can take up to 48 hours for world wide DNS propagation, but generally speaking, if done correctly, only takes a few hours for propagation.

DEX Server
NS1.THETURNGROUP.COM < 190.124.46.147 
NS2.THETURNGROUP.COM < 190.124.46.148

The only time these would be different is if you purchase a dedicated server or we notify you otherwise.

Yes, and we can assist you with the SSL move if need be. But for the most part, there would be no need. Our servers come with AutoSSL and it takes only seconds to implement. It could take days to get the new certificates to be able to use on our servers. This applies to any hosting company. But if you have special SSL requirements, we absolutely can accommodate your existing SSL certificate.

Note: If you choose to move your SSL to our server, you would be required to purchase a dedicated IP for your hosting account.

We don't just host Jooomla! or Wordpress websites. We host most linux based CMS (Content Management System). Our primary hosting focus is on Joomla! and Wordpress because of the vast majority of website owners use these two platforms. We can however host and support any linux based website.

More more information about our data center, please click here.

Yes we do. What a strange question. But believe it or not, when you call most hosting companies customer service departments, they do not have access to their own servers. So, if you have a serious problem, you have to have your case escalated to tiered support department (developers you can never speak to) via email and then wait for a response. This is a huge disadvantage to you. At The Turn Group, we have instant access to our servers and this is a huge advantage for you if there is ever a website emergency.

Yes we do, just email us and let us know what you need.

If you need one, you can have one. It would require an extra $7 dollars a month for a dedicated IP address. You may not know that IPV4 dedicated ip addresses are of a limited quantity nowadays as the internet continues to grow at the rate it does.

This is very simple. If you are caught email spamming from our server/your hosting account we shut your email off immediately with a $500 dollar fee to turn it back on. If you are caught again spamming from our servers, your hosting account can be shut down immediately without notice. We have a zero tolerance spam policy.

Listen, we do our very best to work with you. If your email list is over 50 people, we ask you get a dedicated IP which would require an SSL certificate purchase. IF your sole purpose is to send out large email lists every day or even weekly, we are probably not the hosting company for you. However, talk to us. As long as you are not getting our server blacklisted every week we should be ok.

No. Our hosting company provides managed hosting for Joomla, Wordpress and all other Linux CMS websites. This requires monthly maintenance on the websites. Our clientelle focus are those who need active development on their website such as updates, upgrades, changes etc on a regular basis.

This is a great question. We are a very progressive and transparent website hosting company. We routinely upgrade our firewalls, switches, servers not to mention security updates and patches. This generaly requires us to take the websites down at least once every couple of years for these upgrades. And we do server reboots every few months. We update the servers in the middle of the night and reboots take approximately 5 minutes. However, we plan these upgrades down to the minute and we give plenty of notice when these upgrades are going to take place. Now, in the past 15 years of hosting websites, we have only had 3 unexpected server shutdowns do to two world wide virus outbreaks which required immediate firewall replacements and one natural disaster. Even with those few instance, the most our servers were down were for 8 hours. Based on the industry, we know for a fact our servers have seen less down time then most other major hosting companies.

We do not have customer service. We have developer support. A huge difference. Try calling some of the major hosting companies and tell them you broke your own website. A vast majority of website hosting companies will tell you they have to escalate your call and they will get back to you and most others tell you to go find a developer. So...we do not have customer service, we have developers ready to fix your problem the second it happens.

We prefer, if at all possible, that all client website requests come thru our ticket system. This allows all of us to track your issue and everyone it notified once it is resolved. Our goal every single day is to have our ticket queue cleared by end of business each day. For more serious issues you can reach us via email, skype and phone. Though all issues will wind up in the ticket system, you still can call us immediately if need be. However, to get back to the orginial question, we are extremely fast at handle almost ALL issues we come across. Generally same day service.

Yes we do. Our web email system will work on any phone, browser or third party email platform.

We have a few ways you can access our web based email system.

1. https://yourdomain.com/webmail
2. https://yourdomain.com/2096
3. https://dex.theturngroup.com/2096

If you purchase a VPS System or a Dedicated Server from us, these links would not apply to you and you would be emailed all of your specific server type access.

If you purchase a VPS System or a Dedicated Server from us, these links would not apply to you and you would be emailed all of your specific server type access.