There is only one way to reset your cpanel password or username.
If you have forgotten your cpanel username or password submit a ticket here and we will either identify what your cpanel username is or reset your password for you. Just let us know what you would like your password to be, or we can set a random password for you to change at a later date. We do not offer a cpanel reset via our website. This prevents spammers/spam bots from resetting your password for you randomly.
For us to respond with your cpanel username or to initiate a password reset for your cpanel, you must provide in the ticket your 4 digit call in pin. This 4 digit call in pin can be found in the "Edit Account Details" section of The Turn Group Hosting Account or on any previous invoice. Any tickets submitted for usernames or password resets requires account verification. If a ticket is submitted without the 4 digit call in pin, the ticket will be ignored and deleted for security purposes.