Social Media Policy

Social Media Policy

1. Social Media Policy Overview

   This Social Media Policy governs interactions with The Turn Group’s social media presence and establishes rights and responsibilities related to content shared by or with The Turn Group, a Missouri-based provider of website design, development, consulting, and hosting services. This policy applies to all clients, users, and entities engaging with our services and social media platforms.

2. Content Submission and Usage Rights

   By engaging The Turn Group’s services, clients grant The Turn Group an irrevocable, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display any content related to projects undertaken, including but not limited to website designs, development work, images, graphics, client names, logos, and testimonials, for marketing and promotional purposes across The Turn Group’s social media platforms and other marketing channels. This includes showcasing completed projects and identifying clients as references unless explicitly restricted. Clients may opt out of content usage by emailing [email protected] within 30 days of project start, limiting use to non-confidential project details.

3. User Conduct on Social Media

   Users interacting with The Turn Group’s social media accounts (e.g., via comments, posts, or messages) shall refrain from:

   • Posting unlawful, offensive, defamatory, or harassing content.
   • Sharing proprietary or confidential information without authorization.
   • Engaging in spamming or unsolicited promotional activities.

   The Turn Group reserves the right to remove or block content or users violating these standards at its sole discretion.

4. Content Ownership and Responsibility

   Users submitting content to The Turn Group’s social media platforms represent and warrant that they own or have rights to such content and that it does not infringe third-party rights. The Turn Group disclaims liability for user-generated content and may utilize such submissions for promotional purposes under the license granted herein.

5. Social Media as Communication Channel

   While The Turn Group maintains an active social media presence, official support requests and contractual matters must be directed through channels outlined in the Service Level Agreement. Social media interactions do not constitute formal agreements or service commitments.

6. Third-Party Platforms

   The Turn Group’s social media activities occur on third-party platforms (e.g., Facebook, Twitter, LinkedIn), each governed by its own terms and policies. Users are subject to those terms in addition to this policy when engaging with our accounts.

7. Monitoring and Privacy

   The Turn Group does not guarantee the privacy of information shared via social media due to the public nature of these platforms. Users assume responsibility for data disclosed in such interactions.

8. Policy Amendments

   Amendments are governed by the Legal Policies Agreement.