Referral Policy

Client Referral Policy

1. Referral Policy Overview

   The Turn Group offers a client referral program to incentivize recommendations of our website design, development, and consulting services. This policy outlines the terms, eligibility, and conditions under which referral fees are awarded, distinct from other service-related agreements.

2. Referral Fee Structure

   The Turn Group will pay a referral fee equal to 5% of the total value of a one-time project agreement, payable upon project completion and full payment by the referred client. For example, a completed and fully paid $70,000 website project entitles the referrer to a $3,500.00 fee, issued via check. Referral fees apply solely to initial project agreements and are not offered for subsequent projects with the same client or for hosting services, including Flex Plans as defined in the Service Level Agreement.

3. Referral Process

   To qualify for a referral fee, the referrer must contact The Turn Group prior to the referred client’s engagement, providing the client’s name and project details via email to [email protected] or by phone at 877-Web-Desk. Referrers may request anonymity, in which case The Turn Group will not disclose their identity to the referred client. Notifications of referrals received after project commencement or full payment are ineligible for fees.

4. Eligibility Conditions

   Referral fees are contingent upon the following:

   • The referred project must be a one-time agreement (e.g., website design, development, or consulting) and not a recurring service.
   • The referrer must notify The Turn Group before project engagement begins.
   • The referred client must complete the project and remit full payment as per the Billing Policy.
5. Ineligibility for Referral Fees

   No referral fee will be awarded under the following circumstances:

   • The referral is for hosting services, including Flex Plans or add-ons such as SSL certificates or IP addresses.
   • The referred client engages The Turn Group for additional projects beyond the initial agreement (e.g., a second project five months later).
   • The referrer fails to contact The Turn Group prior to project commencement or payment completion.
   • The referred project is canceled, terminated, or unpaid by the client.
   • The referrer is an employee, contractor, or affiliate of The Turn Group with a pre-existing duty to promote services.
6. Payment of Referral Fees

   Upon verification of project completion and payment, The Turn Group will issue the referral fee via check to the referrer’s provided address within 30 days. The referrer is responsible for ensuring accurate contact and payment details are submitted.

7. Program Discretion

   The Turn Group reserves the right to approve or deny referral fees at its sole discretion, including cases of suspected fraud, misrepresentation, or non-compliance with this policy or applicable laws.

8. Policy Amendments

   The Turn Group may modify this Client Referral Policy at its discretion without prior notice. Continued participation in the referral program constitutes acceptance of any revised terms.