Billing Policy

Billing Policy

1. Flex Plans and Associated Services

   The Turn Group offers Flex Plans as recurring monthly or annual hosting services, detailed in the Service Level Agreement and Hosting Policy. Pricing for Flex Plans 1-15, comprising Physical File Storage ($25/month) and Flex Development Time (developer hours at $150/hour), is as follows:

   • Flex Plan 1 (1 hour Flex Development Time) - $175.00 per month
   • Flex Plan 2 (2 hours Flex Development Time) - $325.00 per month
   • Flex Plan 3 (3 hours Flex Development Time) - $475.00 per month
   • Flex Plan 4 (4 hours Flex Development Time) - $625.00 per month
   • Flex Plan 5 (5 hours Flex Development Time) - $775.00 per month
   • Flex Plan 6 (6 hours Flex Development Time) - $925.00 per month
   • Flex Plan 7 (7 hours Flex Development Time) - $1,075.00 per month
   • Flex Plan 8 (8 hours Flex Development Time) - $1,225.00 per month
   • Flex Plan 9 (9 hours Flex Development Time) - $1,375.00 per month
   • Flex Plan 10 (10 hours Flex Development Time) - $1,525.00 per month
   • Flex Plan 11 (11 hours Flex Development Time) - $1,675.00 per month
   • Flex Plan 12 (12 hours Flex Development Time) - $1,825.00 per month
   • Flex Plan 13 (13 hours Flex Development Time) - $1,975.00 per month
   • Flex Plan 14 (14 hours Flex Development Time) - $2,125.00 per month
   • Flex Plan 15 (15 hours Flex Development Time) - $2,275.00 per month

   Upgrades take effect immediately with prorated charges for enhanced Physical File Storage and Flex Development Time. Downgrades require 30 days’ notice via the client portal at https://www.theturngroup.com/hosting/clientarea.php, effective at the next billing cycle, with no prorated adjustments due to pre-committed resource allocation ensuring service quality. Additional recurring services include Dedicated SSL Certificates and IP Addresses (see Hosting Policy), with rates in the Service Level Agreement.

2. Payment Methods and Security

   Payments are accepted via Authorize.net (credit card with 3% fee), wire transfer, or check, subject to modification at The Turn Group’s discretion. Transaction data is processed securely via 256-bit SSL encryption, with only the last four digits of card numbers visible to The Turn Group.

3. Billing Procedures

   Service purchases are charged immediately, except Flex Plans, which require initial payment via credit card upon purchase, then billed monthly via credit card or prepaid annually via check or wire transfer. Monthly hosting purchases via check or wire are not accepted. All charges are in U.S. dollars. Invoices are emailed seven days prior to the due date, due within 5 days of invoice date, with automatic credit card debits on the due date and receipts emailed thereafter. Clients exceeding Hosting Policy limits may incur additional fees. You are responsible for updating payment details and reporting discrepancies via the Billing Department. The Turn Group disclaims liability for fees from outdated details. Credit card payments constitute your irrevocable waiver of chargeback rights, per the Legal Policies Agreement Dispute Resolution section, with arbitration as the sole remedy for disputes.

4. Payment Arrangements

   Request arrangements for payment issues via phone, email, or ticket. The Turn Group may deny at its discretion, limiting to one per six months. Failure to comply may result in immediate service termination.

5. Mail-In Payments

   Checks may be mailed to The Turn Group, 1855 Bent Oaks Dr, Liberty, MO 64068, aligned to your accounts payable schedule upon request. A $35 fee applies per bounced check, capped at two instances. After a second failure without arrangement, accounts are suspended and terminated within 30 days, restricting future payments to wire transfer or direct deposit.

6. Account Suspension and Restoration

   Accounts unpaid 10 days past due are suspended. A one-time-per-six-month exception may be requested via email with a payment plan. Restoration requires payment via the client portal. Manual restoration requests go to the Billing Department if automatic release fails.

7. Cancellation and Termination

   Cancellation requests must be submitted via the client portal, effective immediately or at cycle’s end, as selected. Termination may occur 45 days past due or for Hosting Policy violations, with The Turn Group retaining discretion to delete accounts and claim non-sensitive data to offset unpaid balances, per Missouri law. Restoration post-termination incurs a $150 fee, payable by check or wire transfer.

8. Late Fees and Notices

   A 10% late fee on the invoice total is assessed 5 days past due, non-negotiable. Notices are emailed: 10 days (first reminder), 20 days (second), 28 days (final with suspension warning).

9. Billing Date Adjustments

   Request adjustments or annual billing via the client portal ticket system.

10. Domain Purchases

    Renewal reminders are sent 30, 15, and 5 days prior to expiration. The Turn Group is not liable for non-delivery, and you are responsible for timely renewals.

11. Professional and Project Work

    Professional Services (<2 hours) are billed per the Service Level Agreement rates, payable upfront at The Turn Group’s discretion. Project Work (>2 hours) requires a quoted invoice and down payment, payable by check, wire transfer, or direct deposit (credit cards typically not accepted for first-time clients). Recurring Project Work (weekly, monthly, yearly) requires 30 days’ notice for cancellation; abrupt cancellations incur a 30-day termination fee (average prior three months’ billing), payable weekly or upfront, with suspension rights reserved for non-payment. Deposits are non-refundable per the Refund Policy. Discounted services canceled early revert to full rates.

12. Policy Amendments

    Amendments are governed by the Legal Policies Agreement.