Backup Policy
Backup Policy
- Backup Policy Overview
The Turn Group recognizes the importance of data backups and implements specific procedures to safeguard client website and project files. This Backup Policy delineates the scope of backup services provided, client responsibilities, and limitations of The Turn Group’s liability, ensuring clarity in expectations and obligations distinct from other service agreements.
- Hosting Client Backups
The Turn Group provides limited backup services for hosting clients under its Flex Plans, as defined in the Service Level Agreement. These services are subject to the following conditions:
- Server-Level Backups: Website data is backed up to The Turn Group Amazon S3 account with the following schedule: daily (retaining the last 7 days), weekly (retaining the last 4 Saturdays), and monthly (retaining the first of each month). Restoration from these backups incurs a $150.00 fee per instance.
- Development Account Backups: Each Flex Plan includes a development account for staging or backup purposes. The Turn Group does not perform backups of development accounts; clients may utilize this space for their own backup needs.
- Data Center Backups: The data center hosting The Turn Group’s servers does not provide independent backups of client websites.
- Client Backup Responsibilities
Clients bear primary responsibility for maintaining backups of their website and data. The Turn Group provides tools to facilitate this, including:
- cPanel Backup: Clients may initiate full site backups at any time via their cPanel account at https://hosting.theturngroup.com:2083/.
- Client Portal Backup: Full site backups may be initiated through the Hosting Account Portal at https://www.theturngroup.com/hosting/clientarea.php?action=products by selecting the backup icon.
- Onsite Website Backup: Clients may use installed Akeeba software in their website’s admin area to perform backups prior to making changes, recommended at each login.
Clients are solely accountable for executing and storing these backups independently of The Turn Group’s server-level services.
- Project File Backups
Project files, including client-submitted documents (e.g., via forms, email, or drop-boxes) and materials produced by The Turn Group (e.g., designs, code, correspondence), are retained on a two-factor authenticated secure server for a minimum of one year from receipt or creation. Two-factor authentication enhances security beyond standard credentials. After one year, The Turn Group reserves the right to delete such files at its discretion without notice.
- Limitations of Responsibility
The Turn Group shall not be held liable, financially or otherwise, for any loss, corruption, or unavailability of client websites, data, or project files under any circumstances, including but not limited to:
- Acts of God (e.g., natural disasters, floods, earthquakes) affecting data centers or infrastructure.
- Hardware failures, including server crashes or hard drive malfunctions.
- Internet outages or connectivity disruptions beyond The Turn Group’s control.
- Data center server failures or operational interruptions.
- Amazon S3 service disruptions or failures impacting backup storage.
- Client failure to maintain independent cPanel, portal, or website-level backups.
- Server hacking, security breaches, or unauthorized access at the website or server level, whether resulting from third-party actions, vulnerabilities in client-managed content, or external cyberattacks.
- Hosting service-level incidents, including but not limited to software exploits, misconfigurations, or breaches not directly attributable to gross negligence by The Turn Group.
The Turn Group disclaims responsibility for any direct, indirect, incidental, consequential, or punitive damages arising from data loss, security incidents, or service disruptions, including lost profits, business interruption, or data recovery costs, regardless of foreseeability or cause.
- Backup Service Constraints
Backup services provided by The Turn Group are offered as a courtesy and not a guarantee of data preservation or security. Availability of server-level backups is subject to technical limitations, storage capacity, and third-party service reliability. The Turn Group does not warrant the completeness, integrity, or restorability of backups and reserves the right to suspend or modify backup schedules without notice.
- Security and Hosting Service Limitations
The Turn Group implements reasonable measures to secure its hosting infrastructure but does not guarantee immunity from security breaches, server hacking, or website-level vulnerabilities. Clients are responsible for securing their own website content, applications, and access credentials. The Turn Group shall not be liable for losses resulting from:
- Compromise of client-managed website components (e.g., plugins, themes, or custom code).
- Failure to update software or apply security patches as recommended in the Service Level Agreement.
- Breach of client login credentials or unauthorized access by third parties not employed by The Turn Group.
- Server-level incidents beyond The Turn Group’s reasonable control, including exploits of third-party software or hosting platform dependencies.
No assurance is provided that hosting services will prevent all data loss or security incidents, and The Turn Group disclaims all monetary liability for such events.
- Client Indemnification
Clients agree to indemnify and hold harmless The Turn Group, its affiliates, and personnel from any claims, losses, or expenses (including legal fees) arising from data loss, security breaches, or failure to maintain adequate backups or security measures, to the fullest extent permitted by Missouri law.
- Policy Amendments
The Turn Group may revise this Backup Policy at its discretion without prior notice. Continued use of our services constitutes acceptance of any updated terms.
