- Login to Your Hosting Client Area:
- Navigate to the Hosting login page here.
- Enter your email address and password to log in to your client area.
- Navigate to 'My Services':
- Once logged in, look for a navigation link or menu titled 'My Services'.
- Click on that link or menu item.
- Locate the Service You Want to Cancel:
- You will see a list of all the services/products you have purchased.
- Find the service or product you wish to cancel.
- Click on the Service:
- Click on the service or product you wish to cancel to view its details.
- Find the 'Request Cancellation' Option:
- Once you're on the service details page, look for an option or button that says 'Request Cancellation'.
- Request Cancellation:
- Click on the 'Request Cancellation' button.
- A new page or a popup might appear asking you for the reason for cancellation and the cancellation type (Immediate or End of Billing Period). Fill in the necessary details.
- Immediate: The service will be terminated immediately, and your refund would be based on our refund policy.
- End of Billing Period: The service will be terminated at the end of your current billing cycle. You won't be billed for the next cycle.
- Confirm Your Cancellation:
- Review the information you've provided and confirm the cancellation. You should receive an email confirmation regarding the cancellation.
- Review Terms and Refund Policy:
- It's essential to understand the terms of cancellation and whether you're entitled to any refunds.
- Backup Your Data (if necessary):
- Before the service is cancelled, make sure to backup any essential data if you haven't done so already. Once the service is terminated, your data may be permanently deleted.
- Keep an Eye on Your Email:
- The Turn Group might send you an email to confirm the cancellation or provide additional steps/information. Make sure to check your email, including the spam/junk folder.
Note: If you encounter any issues or can't find the cancellation option, please reach out to use at [email protected] for assistance.
And that's it! You've successfully requested the cancellation of your hosting service from your Hosting account.